Customer Support/Back-Office (Dutch Speaker)

We are searching for enthusiastic Customer Support/Back Office professionals wanting to discover Portugal and help the customers. Are you someone who wishes to live in Portugal? Explore Lisbon? Then do not hesitate to join the team!Your responsibilities and impact as Customer Support/Back-Office will be:Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brandsAnswering inquiries from customers by phone, e-mail and chatIdentifying issues and providing solutionsEnsuring a high level of customer satisfactionProcessing goods returns and refundsProviding ad-hoc supportBeing a team player and participating in the success of the team and projectSkills, qualifications and interests you need to succeed in this role:A native level of Dutch and at least a B2 level of EnglishA high school degreeHaving a valid work permit for the specific country (required)Living in or willing to relocate to Portugal for an international career and life experienceBeing an attentive listener, comfortable and skillful at communicating with peopleHaving a drive for excellence and professionalismBeing a real team player and committed to your workExcitement about intercultural communication and the expatriate lifestyleKnowledge of the value and impact that a good customer experience can createWhat's in it for you?Type of contract: a long-term fixed term contract, renewable every year or even indefiniteWorking hours: full time (40h/week)Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hoursVarious model options: on site, hybrid or remote projectsSalary range: 950 - 1300€ gross/month depending on project and relocation packageFor international candidates:Relocation Package including accommodation and flight/travel ticketsHelp with paperwork, opening bank account, etc. upon your arrivalHealth insurance after trainingDifferent add-ons such as language lessons, cooking classes, sports activities, and social events organized by the companyReal career opportunities in different career pathsYour Future Company:By working with the major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece or Spain, including trendy cities such as Lisbon, Porto, Athens, Barcelona or Valencia. Regardless of your location, you can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community and plenty to discover.
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