Customer Support/Back-Office (Dutch Speaker)

We are searching for enthusiastic Customer Support/ Back Office professionals wanting to discover Portugal and help the customers. Are you someone who wishes to live in Portugal? Explore Lisbon? Then do not hesitate to join the team!

Tasks
Your responsibilities and impact as Customer Support/Back-Office will be:

Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands

Answering inquiries from customers by phone, e-mail and chat

Identifying issues and providing solutions

Ensuring a high level of customer satisfaction

Processing goods returns and refunds

Providing ad-hoc support

Being a team player and participating in the success of the team and project

Requirements
Skills, qualifications and interests you need to succeed in this role:

A native level of Dutch and at least a B2 level of English

A high school degree

Having a valid work permit for the specific country (required)

Living in or willing to relocate to Portugal for an international career and life experience

Being an attentive listener, comfortable and skillful at communicating with people

Having a drive for excellence and professionalism

Being a real team player and committed to your work

Excitement about intercultural communication and the expatriate lifestyle

Knowledge of the value and impact that a good customer experience can create

Benefits
What's in it for you?

Type of contract: a long-term fixed term contract, renewable every year or even indefinite

Working hours: full-time (40h/week)

Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hours

Various model options: on-site, hybrid or remote projects

Salary range: 950 - 1300€ gross/month depending on project and relocation package

For international candidates:

Relocation Package including accommodation and flight/travel tickets

Help with paperwork, opening a bank account, etc. upon your arrival

Health insurance after training

Different add-ons such as language lessons, cooking classes, sports activities, and social events organized by the company

Real career opportunities in different career paths

Your Future Company: By working with the major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece or Spain, including trendy cities such as Lisbon, Porto, Athens, Barcelona or Valencia. Regardless of your location, you can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community and plenty to discover.

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