Lisbon, Portugal
Customer Experience
Full-time
About Us AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet. Join us in shaping the future of software technology!
What we are looking for:
To support us on our mission, we are looking for a talented and highly ambitious Customer Support Associate. In this role you are responsible for providing quick and competent technical assistance for our remote access software. You must have a technical understanding and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.
Partner with our customers to effectively resolve technical issues through different communication channels
Develop best practices for recurring problems, together with your team
Collaborate within and outside of your team to support broader business objectives
Support our sales and business development team
Advise the customer about our product taking into account their business requirements
Customer-centric mindset with a passion for delivering exceptional service
Basic Qualifications:
Very strong ability to listen attentively, apply logic and reason, follow-through, can-do attitude, and exceptional communication skills both written and verbal
First work experience in a customer contact-centred area
Ability to see things from the end user perspective
Basic knowledge in at least one operating system (Windows, macOS, Linux, Android, iOS)
Fluency in English is mandatory, and fluency in Italian, French or German is preferred
Preferred Skills and Experience:
Problem solving skills, hands-on mentality, and a positive attitude towards challenges
You are friendly, well-structured, and analytical. You don't just want to make our customers happy; you want to see them succeed!
Previous engagement in Hardware, Software, or IT Fields
What we offer:
Flexible working hours
Potential for personal and professional development
A fun, creative and supportive team
Be part of a fast growing company with a lot of opportunity for advancement
Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Specialist.
AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That's exactly why we're looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
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