.At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland and a remote workforce. Customer Support Associates are on the front lines working with our customers every day to ensure that issues with their accounts are resolved promptly. You will use your system knowledge and commitment to delivering an exceptional customer experience to solve problems for our users but advocate for our brand.This remote role reports to a Customer Support Team Lead in Dublin Ireland. You will begin on January 29, 2024. You must have both spoken and written fluency in English and Italian.You'll Get To...Respond to customer-submitted live chats and emails in a timely mannerQueue-based, typing work will account for approximately 90% of the role.Live Chat is our primary channel of support in this role.Troubleshoot and guide customers through questions and issues with their Account, Billing, or other transactional inquiriesIndependently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat.Stay up to date on new product features and improvementsIdentify isolated customer experiences and escalate important issues.Who We're Looking ForOpen availability to work a 40 hour work week that spans weekends and holidays as our customers need us.Bilingual fluency in English and Italian1+ years customer-facing experience required in a similar role (retail, hospitality, online support).Expertise with written communication and the ability to spot spelling and grammar errors.Proficiency with decoding conversations, identifying the cause, and aligning on end goals.Capability of prioritizing competing requests.Familiarity with the Squarespace platform.Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused.Benefits & PerksHealth insurance with 100% covered premiums for you and your dependent childrenFertility and adoption benefitsHeadspace mindfulness app subscriptionRetirement benefits with employer matchFlexible paid time offUp to 20 weeks of paid family leaveEquity plan for all employeesCommuter benefit in the form of reduced taxEducation reimbursementEmployee donation match to community organizations6 Global Employee Resource Groups (ERGs)Free lunch and snacksClose proximity to cultural landmarks such as Dublin Castle and St. Patrick's CathedralAbout SquarespaceSquarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business