Customer Support Agent With Italian

In collaboration we are working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.
Location: Lisbon, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:

Assist creators of a video content platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)
Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
Use cheat sheets, guides and protocols provided during the training
Ensure customer satisfaction and provide professional customer support
Identify when the issue should be re-assigned to another department
Collaborate with other agents or teams in case of more complex cases
Document each action taken in a CRM system in detail.

REQUIREMENTS:

Native/fluent in Italian, both oral and written. Fluent in English (at least B2 level)
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
A resourceful and stress-resilient personality that can adapt and remain calm in all situations
Good listening skills and ability to empathize with others
Ability to solve issues in a timely manner
Ability to work independently while being a team player at the same time
Ability to cover shift rotation and be on time at the office.

BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal allowance
Private health insurance
Yearly performance bonus
Relocation allowance and assistance.


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