Grow-Talent.com is working with a leading multinational technology business that is looking to recruit a Russian and Polish speaking Customer Support Agent for their office in Lisbon.
Position: Customer Support Agent
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Communicate with customers using various channels (telephone, email and chat)
Ensure customer satisfaction and provide professional customer support
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
Identify the issue the client is facing, troubleshoot and provide the solution
Identify when the issue should be re-assigned to another department or more senior representative
Collaborate with other specialists to solve or properly close help tickets
Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
Maintain and update all job-related administrative forms
REQUIREMENTS:
Native/fluent in Russian (C1), both oral and written. Fluent in Polish (at least B2 level)
Previous experience in same / similar roles is mandatory
Preferably with chat experience or good speed typing speed and usage of multiply tools in a contact center environment
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Resourceful and stress-resilient personality that can adapt and remain calm in all situations
Ability to meet tight deadlines with minimum supervision and in a timely manner
Ability to work independently, while being a team player at the same time.
OFFER:
Excellent remuneration package based on experience, skills and performance
Schedule: 5 days a week covering line operating hours fromMonday to Friday (fixed schedule)
Life Insurance
Be part of a dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal allowance
Private health insurance
Yearly performance bonus
Relocation allowance and assistance in finding accommodation
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