About The Role Job Title : Customer Support Agent – Shared Services Location: Remote based in Portugal Terms: Permanent Contract / Full -Time 40h weekly Salary: Annual Gross 13.250 Euros (Inclusive of Holidays Allowances) Schedule: Tuesday to Saturday 15:30pm to 12pm ABOUT THE ROLE We are looking for a Full-Time Customer Support Agent to join our Shared Services team.
The successful candidate will work from home permanently so the only commute you'll need to worry about is getting to your home desk.
This will give you the time to focus on what is important: providing excellent support experience for our customers.
WHAT YOU'LL BE DOING Your main role will be supporting our partners and customers via email, phone, or chat to ensure they have the best and most expedient experience possible.
You'll support them from start to finish, troubleshooting their problems and answering their questions.
You can identify and assess the customer's needs to provide the best possible support.
You can consistently input data entry accurately, through the appropriate operating systems.
Your profile ABOUT YOU You have a minimum of 1-year previous experience in a contact center have strong interpersonal skills including active listening.
You are fluent in English – both in written and verbal communications.
You are a good multitasker due to your strong organisational skills You are calm under pressure, and show empathy when dealing with customers You love working as part of a team and are able to work towards individual and team KPI's You can perform all duties in an efficient, professional, and courteous manner at all times.
You can maintain regular consistent and professional attendance, and punctuality.
You pay great attention to detail and problem-solving skills.
You want to pursue the personal development of skills and knowledge necessary for the effective performance of the role Why us?
WHAT YOU GET IN RETURN: Fully Remote work based in Portugal A competitive salary Internet Allowance (10 Euros per month) and Meal Allowance (7.63 Euros daily) Equipment provided Home office allowance A Buddy on joining Online Gym and Wellbeing Studio.
The opportunity for professional growth.
Fun company events and team outings.
Autonomy and Responsibility OUR RECRUITMENT PROCESS 30 min Teams interview with the Recruitment Team Language test if applicable to the role 45 min Teams interview with the Hiring Team About us Otonomee is a purpose built, fully remote BPO.
Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry.
Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.
Otonomee's Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry.
The pandemic (i.e.
the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.
By leveraging Otonomee's remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.
Our Clients' share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.
Otonomee is a purpose driven company and a Certified BCorp since 2023.
This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.
We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all.
We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly.
We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow