Customer Support Agent - Norwegian/Norsk

Sobre o nosso cliente Multinational Company, leader on its market with operations based in Lisbon Descrição Manage incoming contacts such as phone calls and emails from customers;Assist customers providing information about products, resolving clients queries, and explaining company policies;Assist customers through various digital channels, reaching out to them if necessary;Collaborate with different departments to find appropriate solutions for escalated cases;Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments;Become the best brand ambassador, and provide an outstanding service to clients; Perfil ideal Previous customer service experience is valued;Strong communications skills in English and Norwegian;Strong problem-solving skills and ability to handle customer queries with empathy;Positive attitude and willingness to learn;People person - you enjoy working in a collaborative team environment;Tech savvy and analytical. Vantagens Ongoing training;Opportunity to have a hybrid work;Competitive salary.
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