Customer Support Agent (M/F/X) - French And English

Job Description:Manage incoming contacts such as phone calls and emails from customers;Assist customers providing information about products, resolving clients queries, and explaining company policies;Assist customers through various digital channels, reaching out to them if necessary;Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments;Become the best brand ambassador, and provide an outstanding service to clients.Profile:Previous customer service experience is valued;Strong communications skills in English and French;Strong problem-solving skills and ability to handle customer queries with empathy;Positive attitude and willingness to learn;People person - you enjoy working in a collaborative team environment;Tech savvy and analytical.Job Types: Part-time, PermanentExperience:Atendimento ao público: 1 year (Preferred)
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