Customer Support Agent (M/F/X) - English And French

Job Description: .Manage incoming contacts such as phone calls and emails from customers;
.Assist customers providing information about products, resolving clients queries, and explaining company policies;
.Assist customers through various digital channels, reaching out to them if necessary;
.Manage interactions on social media platforms to ensure timely and helpful responses to inquiries or comments;
.Become the best brand ambassador, and provide an outstanding service to clients.

Profile:
.Previous customer service experience is valued;
.Strong communications skills in English and French;
.Strong problem-solving skills and ability to handle customer queries with empathy.
.Positive attitude and willingness to learn;
.People person - you enjoy working in a collaborative team environment;
.Tech savvy and analytical.

Send your application or contact us on the following number: 21 791 93 00
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Pluricall will process the personal data you provide to us, particularly those contained in your curriculum vitae and/or cover letter, for the purpose of managing your application. Personal data will be kept for a maximum period of one year from the respective submission, in the application pool, or, when they are part of an effective recruitment process, they may be kept for an additional period that will not exceed six months after the end of the respective process. We may communicate the data to companies that we have hired to carry out the processing purposes referred to above on our behalf or to companies that are managing recruitment processes for placement at Pluricall.
You have the right to access your personal data and have it rectified, erased, limited to processing and, where applicable, portability of your personal data, as well as to oppose the processing of personal data for legitimate reasons, and also to submit a complaint to a control authority. You may withdraw your consent to the data processing provided at any time, but this will not affect the lawfulness of the data processing carried out while the consent is valid. Pluricall's Data Protection Officer can be contacted at our website . By sending us your application, you agree to the processing of personal data.
Pluricall, for the purposes of Registering Recruitment Processes and to comply with Article 32 of the Labor Code (version 2023), will maintain a record of the Recruitment processes carried out for five years.