.About Dashlane Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster, simpler, and more secure internet. Our global team is united by a strong sense of community and passion for improving the digital experience of our users. Learn more about how we work, how we hire, and the benefits of being a Dashlaner in our Life at Dashlane page. About The Role Our Customer Team is here to deliver first-class support in a simple, effective, and timely manner to our growing Dashlane community. Your day-to-day will be focused on handling technical queries from our customers through a wide range of channels including email, chat, phone, and social media. Those queries could range from account questions, billing-related inquiries, and support ranging from basic how-to questions about the app to more complex questions that may require escalations. We are looking for people who are passionate about helping others and are interested in technology and the latest technology trends. This is the perfect role for someone who already has a strong background or relevant experience in technical customer support and who has ideally worked in customer-facing roles. If that's who you are, and if you are eager to join a fast-growing company, this might be your next challenge. What else do you need to know? Full-time 8h/day between Monday to Sunday, including weekends and bank holidays with rotative days off (40hrs a week) Rotative shifts position currently comprised between 9 am and 12 am (Lisbon time) Location Hybrid work arrangement since you will be based in Lisbon. Our office is located in the centre of the city. 2 days work from home and 3 days at the office when on the morning shift. Tuesday is our company day, to allow broader collaboration and social time with a weekly company-sponsored meal. Wednesday will be your department day for team bonding, and the third day remains your personal choice. At Dashlane You Will Respond to B2C and B2B customers' questions rapidly and clearly - this entails questions related to the Dashlane app and will also be providing technical support towards account/login/billing-related issues. Take ownership of solving a wide range of customer queries that come through email, chat, and social media with effective probing and troubleshooting so you can isolate, investigate and resolve the issue. Comply with and suggest improvements for ticket categorization and issue identification guidelines but also with the Dashlane and quality expected from our standards of service. Reach for productivity and quality KPIs aligned with the team goals by resolving all questions and concerns
