Job Title: Customer Support Agent (German-speaking) - POS System Solutions
Job Description
Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Support Agent in Porto, Portugal you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
What you will do in this role
As a Customer Support Agent, you will:
You are the voice of our company – the direct link to our customers
Take care of our German-speaking customers by phone, email, chat and social media channels
Support competently our merchants for all questions and inquiries about our product and service
Work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
Work with other departments together, for example Sales and Marketing
You will be part of an international and multilingual team
Your qualifications
Concentrix is a great match if you:
Fluent, verbal and written in German (C1)
Advanced level of English (B2)
Strong communication skills: approachable, patient and customer-oriented
High level of empathy: providing excellent, customer-friendly service is your top priority
Capable of managing escalation processes and resolving complex issues
Prior experience as customer support
Familiarity with omnichannel support (phone, chat, e-mail) and ability to work with many tools at once
Problem-solving mindset, curious and persistent in resolving issues
Well-organized and able to stay calm under pressure
Proficient in using a smartphone, tablet and computers
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Work in a central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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