Customer Support Agent - German - Lisbon

Position: German Customer Support Agent (Video streaming)
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chats) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Able to identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all job-related administrative forms REQUIREMENTS: Native/fluent in German, both oral and written Previous experience in Customer support roles, ideally from contact centres is preferred Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently, while being team player at the same time BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Relocation package and assistance
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