Customer Support Agent - French - Lisbon

Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all job-related administrative forms REQUIREMENTS: Native/fluent in French, both oral and written. Fluent in English (at least B2 level) Minimum 1 year of experience in a Customer Support role at a contact centre Possess excellent writing and verbal communication skills to simplify technical language for non-technical users Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently, while being team player at the same time OFFER: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance Working schedule: Monday to Friday, from 09 AM - 06 PM. Transportation allowance Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation
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