Customer Success Representative

B-Parts is building a trusted, global eCommerce brand for the used auto parts marketplace. We believe in an effortless experience of searching and buying used auto original parts. We are solving real life problems, helping every day hundreds of auto repair shops and end customers finding the best parts for their vehicles.
We are an internationally minded company with an extremely talented team and global ambitions. We aim at having a company where everyone feels accountable, empowered to achieve their full potential, and we go above and beyond to ensure that everyone is happy at work.
This is an excellent opportunity to learn and develop your skills in the ever-growing eCommerce landscape - you'll be working alongside experienced professionals in logistics, business, and sales.
What we're looking for:

Fluency in Portuguese and English (mandatory);
Strong customer orientation;
Planning and organization skills;
Domain of computer tools;

Knowledge, Skills, and Abilities:

You'll be at the heart of B-Parts customer success team, empowering the circular economy.
Managing customer claims and returns for B2B and B2C customers;
Being the technical support to evaluate warranties and exchanges;
Helping fulfill purchase exchanges for customers;
Ensuring customer satisfaction and follow up all steps and timings of claims;
Tasks are carried out in writing, so well-developed written communication skills are a must.
Being problem-solving oriented.

Benefits:

Insurance Package;
Bonus plans;

Job Type: Full-time
Language:

English (Required)

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