Customer Success Manager - Spanish Market LisboaJob Description:Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest-growing companies in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide. To help us get there we have raised 3 rounds of funding so far, totaling $121 million, with prestigious VC funds including Greenoaks, Partech, and Black Fin. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!What you will do:Manage and be responsible for a customer portfolioAnswer our customers' requests (chat, email, phone)Support and onboard new customersUnderstand their business, their challenges, and their needsDevelop personal relationships with users and decision-makersDefine and implement satisfaction and retention strategiesPrevent and minimize attritionDetect and sell opportunities and make your accounts growImprove our product and help our Product team by gathering feedback from customersMaintain a high NPSContribute to the constant improvement of our processes, best practices, and toolsShare your insights and ideas to improve team performanceYour main focus will be on Spanish clients, and you may also assist with other European clients when needed.What we are looking for:Native/Fluent Spanish speakerIdeally, you also speak English, French, Italian, or GermanProblem-solving mindsetPassion for consistently providing excellent customer experienceAbility to show previous success in customer relationship managementCSM experience in a SaaS environment targeting SMBs is a bonusExcellent verbal and written communication skillsStrong rigor and organization, ability to manage a large quantity of information over timeEnthusiasm and team spiritWhat we offer:Perfect moment in terms of growth and opportunities to join our adventureCompetitive salaryFast learning environment, entrepreneurship, and team spiritAn incredible team of entrepreneursAfterworks with the team
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