Customer Success Manager - Spanish Market Lisboa Job Description:
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest-growing companies in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide. To help us get there we have raised 3 rounds of funding so far, totaling $121 million, with prestigious VC funds including Greenoaks, Partech, and Black Fin. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
What you will do:
Manage and be responsible for a customer portfolio
Answer our customers' requests (chat, email, phone)
Support and onboard new customers
Understand their business, their challenges, and their needs
Develop personal relationships with users and decision-makers
Define and implement satisfaction and retention strategies
Prevent and minimize attrition
Detect and sell opportunities and make your accounts grow
Improve our product and help our Product team by gathering feedback from customers
Maintain a high NPS
Contribute to the constant improvement of our processes, best practices, and tools
Share your insights and ideas to improve team performance
Your main focus will be on Spanish clients, and you may also assist with other European clients when needed.
What we are looking for:
Native/Fluent Spanish speaker
Ideally, you also speak English, French, Italian, or German
Problem-solving mindset
Passion for consistently providing excellent customer experience
Ability to show previous success in customer relationship management
CSM experience in a SaaS environment targeting SMBs is a bonus
Excellent verbal and written communication skills
Strong rigor and organization, ability to manage a large quantity of information over time
Enthusiasm and team spirit
What we offer:
Perfect moment in terms of growth and opportunities to join our adventure
Competitive salary
Fast learning environment, entrepreneurship, and team spirit
An incredible team of entrepreneurs
Afterworks with the team
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