goFLUENT's Commitment and Mission
When we talk about hyper-personalized solutions, what we truly deliver is corporate language training tailored to an organization's unique goals and needs. Since 2000, we've helped millions of people from different industries and locations become better communicators in business languages.
At goFLUENT, every employee works towards the same goal: to make language training accessible, relevant, and effective for every business and learner. Our diverse and multi-talented teams across the globe are always working together to deliver excellent service.
Join us, and feel a sense of purpose in your work every day!
About the Position
We are looking for a Customer Success Manager to help grow our Spanish and Portuguese Market.
You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty.
What You'll Do
Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENT's impact.
Onboard new clients as a goFLUENT product expert.
Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
Be a growth driver, by identifying upsell opportunities.
Collect feedback and analyze the learners' experience to offer improvement opportunities and contribute to developing our digital solution.
Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients' training performance.
You will love this job if you
Have a passion for Customer Success.
Enjoy working in a fast-paced, dynamic organization and adapt easily to change.
Are organized, methodical and able to adapt as the projects are varied.
Have good analytical skills.
Show excellent oral and written communication skills in Spanish and Portuguese (Native or C1) as well as English (Intermediate level desirable).
Are a committed team player who values diversity and knowledge sharing in a fast, growing and respectful work environment.
Also nice to have
Outstanding written and verbal communication skills with excellent follow-up to meet customer expectations.
Intermediate level of Portuguese is a great advantage.
Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry is definitely a plus!
What We Offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.
The experience of joining an innovative organization with an international, vibrant working environment.
Full onboarding and fast ramp mentoring program leading candidate to success.
World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!
Our timetable includes Friday afternoons early off and a reduced summer schedule.
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/es-es/careers/
goFLUENT is an inclusive employer and we value applications from all profiles, regardless of age, race, sex, sexual orientation, disability, or background.
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