Customer Success Manager (German Speaking) - Telco & Tech

.Customer Success Manager (German or English) - Telco & Tech Operations Location: Lisbon, Lisbon, Portugal Posted date: 12/7/2023 Type: Full-time 1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT. 1GLOBAL ( ) isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all. But that's not all. We've recently unveiled a game-changer: BetterRoaming ( ). This brand-new venture is your ticket to hassle-free and budget-friendly international roaming. We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights! The Role This is a Customer Success Manager role in the mobile service provider industry, responsible for the operational customer experience of small and medium accounts. This includes service delivery (on-boarding/project management) and in-life/service management throughout the complete contract life cycle, providing high-quality service while exceeding customer expectations. The successful candidate should have experience in mobile services, strong external customer-facing skills, customer service, and project management. They should be a self-starter who can operate independently and be senior enough to represent 1GLOBAL in various customer-facing situations. We are open to hiring candidates in Berlin, Lisbon, Warsaw, Madrid and Dublin