Rydoo is Europe's fintech scale-up that makes expense management the easiest part of your day.Expense management has been too complicated for too long. Rydoo's app backed with OCR technology helps our clients save time and money with just a few clicks & photos.We are building a new generation of expense management software with a product-first approach that our end-users truly benefit from.Rydoo in a snapshotAmbitious international team (150+ Rydoo'ers)33 nationalities speaking over 15 languages6 offices across 3 continentsEasy to use expense management app available on iPhone and AndroidSupporting over 10,000+ clients and 1 million+ users worldwide4.6 employer score on GlassdoorThe roleCustomer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.As a Customer Success Manager, you will be joining our office in Lisbon, Portugal. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention. With your business and product knowledge you will partner with customers and guide them to accelerate business value.Learn the ins and outs of Rydoo, to evangelize the capabilities of RydooPartner with customers to understand their goals and provide recommendations based on your experience and product knowledgeBe metrics driven and identify if a customer relationship might be at riskWork together with the account management team to identify growth opportunitiesRecognize customer needs and recommend additional servicesProactively communicate product changes and other relevant updates to our customersUnderstand our customers' key business challenges and provide feedback to our product teamCustomer focusedExperience in solving more complex business challengesAn affinity for cloud-based applicationsExcellent verbal and written communication skillsResult oriented mindsetLearning by doing mentalityNo 9 to 5 mentality, rather, 'whatever it takes mentality'Being a compassionate, unselfish, true team playerExperience in customer or relationship management would be a nice extraNative/ Fluent command of German and EnglishFrench or Dutch as an extra language are nice plus but not a mustNext to our amazing team, informal & international company culture and our mission to become the N1 expense management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun:A competitive package, including salary and benefitsMeal vouchers of €9 per day#RydooHybrid work policy: decide for yourself where you work most efficient#RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.Professional freedom and a flexible work environment€1000 / year learning and development budgetUpskilling through training and coaching programsRegular company and team eventsWonderful international team with more than 33 different nationalitiesPossibility to start Portuguese language coursesSpectacular onboarding program for all new Rydooer'sFree drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us)Permanent contractCheck us outLinkedIn: https://www.linkedin.com/company/rydooGlassdoor: http://bit.ly/2UujjWJInstagram: https://www.instagram.com/rydoo/YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18...Life at Rydoo Blog: https://www.rydoo.com/resources/blog/life-at-rydoo...Join Rydoo and leave your mark on the future of Expense Management – Ready to join?
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