.Customer Success Manager (German or English) - Sales & Retention Operations Location: Lisbon, Lisbon, Portugal Posted date: 12/7/2023 Type: Full-time Welcome to 1GLOBAL, a dynamic and innovative force in the intersection of telecommunications and technology. Founded by two visionary technology entrepreneurs, Hakan Koç and Pyrros Koussios, 1GLOBAL is a privately owned company with a clear mission to connect the world, seamlessly. With over 100 million dollars in revenue and being both profitable and cash generative, 1GLOBAL has the ability to fund its massive growth without relying on external funding. As a global specialty telecommunications provider, 1GLOBAL serves financial institutions, enterprises, mobile network operators, and consumers across 42 countries, offering fully regulated voice, data, and SMS services. As pioneers in the eSIM revolution, we've built a complete ecosystem that drives our growth with partners such as Apple, Palo Alto Networks and Google, while attracting customers like Goldman Sachs, JP Morgan, Revolut, Netflix and Tesla. Join us at 1GLOBAL and be part of that journey of massive growth, while forming the future of the global communication industry! The Role This is a Customer Success Manager role in the mobile service provider industry, responsible for the operational customer experience of small and medium accounts. This includes service delivery (on-boarding/project management) and in-life/service management throughout the complete contract life cycle, providing high-quality service while exceeding customer expectations. The successful candidate should have experience in mobile services, strong external customer-facing skills, customer service, and project management. They should be a self-starter who can operate independently and be senior enough to represent 1GLOBAL in various customer-facing situations