What's Promptly in a nutshell We answer the question – is this patient treatment the best it could possibly be? Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities.
Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment.
We deliver valuable insights to leading health systems, payers and life-science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology.
Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every day through the use of Real World Evidence.
What's our purpose We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care! At Promptly, everything we do is driven by our core purpose: to promote better healthcare at lower costs for patients every day, by making health outcomes available.
The Momentum We are currently seeking a Customer Success Manager for France & Switzerland to join our team and support our growth in both countries.
In this role you will drive existing contracts and support opening new partnerships with Hospitals, Health Systems and Life Sciences companies.
What you'll be expected to do Lead the planning, execution, monitoring, and successful delivery of technology programs/deployments related with Health Data.Manage and coordinate cross-functional teams, including IT, partner, authorities, and external vendors.Define project scope, objectives, timelines, and deliverables, ensuring alignment with organizational goals and stakeholder expectations.Develop and maintain detailed project plans, schedules, and risk management strategies to address challenges proactively.Serve as the primary point of contact for stakeholders, providing clear communication and reporting on project status, risks, and outcomes.Manage budgets and financial resources for projects, ensuring cost-effectiveness and value creation.Identify new commercial opportunities and lead them together with the Sales Team.Qualifications and work experience Fluent in French and English (written and spoken).Minimum of 3-5 years of experience managing complex projects, preferably in the health/technology sector.Proven track record engaging with senior stakeholders in Hospitals and Life Sciences industry.Experience with health data systems, interoperability, and technologies such as EHR (Electronic Health Records), data analytics, is a plus.Knowledge of project management methodologies and tools (e.g., Agile, Waterfall, MS Project, Jira).Personality and behavioral traits You are bright, articulate and passionate about being part of a fast-growing company.You have the ability to lead and coach other people and the flexibility to manage differences of opinion within the team.You are a good communicator, and you are excellent at establishing contacts and building relationships.You privilege an analytical approach and an ability to identify the strategic dimension of the issues.You are action-driven and curious by design.Position Remote-firstFull timeBased in France, Switzerland (mandatory)What we offer Ownership, defining your own career pathway.A unique growth opportunity, being one of the firsts on a fast-growing team that will make healthcare better and have a significant impact in people's lives.Fantastic working environment, with a young and enthusiastic, and talented 50+ team coming from highly reputed players from Healthcare to Unicorn Startups, and leading Multinational.Lead on a fast-growing team.Financial benefitsCompetitive salaryAnnual bonusAnnual allowance for trainingEquity compensation via our ESOP (open to ALL team members of our team)Private health insuranceAllowance for home-office equipmentNon-financial benefitsEqual opportunity and inclusive environmentFlexible work scheduleFlexible vacation policyCorporate events (all-hands; retreats; ...)What is the recruiting process like There is a first interview with your future manager and/or seasoned team members to get to know you and to give you an overview of Promptly and of the job you are applying to.Afterwards, you will undergo a technical assessment stage in which you will work on a test task or solve a business case.
Depending on the position, it might be sent before the interview.In some exceptional cases, a third interview might take place.
Don't worry if this happens.
It's because we have a good opinion on you, but there might be something we still need to get clear.Finally, you will get your offer and hopefully you'll accept it!Also, we would like to notify you that during the final phases of the interview process, we may perform reference checks to validate the information provided in your application, resume, and discussed during the interview.Our Culture & Values Empathy If there is 1 rule at Promptly, this is the one – before making any judgement, put yourself in the shoes of another.
Ownership At Promptly, we don't foster fixed hierarchies or top-down decision making.
If you want to hit the ground running in our team, do not wait for someone to "tell you what to do".
Responsibility Working to improve healthcare is a great responsibility and what inspires us to not settle for less.
Teamwork Our team is our greatest asset, and we are fortunate to attract great people.
Excellence At Promptly, we're recognized by society as thought leaders, contributing to research and evidence generation through technology and data science.
Data Privacy Your personal data will be processed for the purposes of managing Promptly's recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process.
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