Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. Job DescriptionWe are looking for a Customer Success Manager proactive and customer-focused to join our DXcharts team. The ideal candidate is passionate about building strong relationships with clients and ensuring their success with our DXcharts product. You thrive in a dynamic environment and have a deep understanding of customer needs within the financial technology space. As a member of the DXcharts team, you'll have the opportunity to work on a cutting-edge project that is essential to the success of trading platforms globally. You'll collaborate with a team of passionate developers, designers, and financial experts dedicated to innovation and excellence. We believe in fostering a creative and collaborative environment where your ideas can flourish and make a real impact.We expect the Customer Success Manager to: Provide customer support at the presale stage and oversee product sales processes from a high-level perspective.Work closely with key stakeholders in sales and product, acting as the liaison for internal and external teams.Serve as a product ambassador, keen on educating customers and internal stakeholders on the product's capabilities.Guide technical/product questions either through teamwork or independently using documentation and the Confluence knowledge base (KB).Evaluate risk management for each customer to proactively avoid dissatisfaction or lost business, driving retention throughout the customer lifecycle.Develop and maintain the internal KB (FAQ).Identify gaps in documentation based on customer feedback.QualificationsDevexperts employees create the art of FinTech in comfortable working spaces located in modern business centers around the world. Join our team in Porto and enjoy:Must-have skills: Advanced English level.Higher Education.3+ years of work experience in a related field.Proven work experience as a Customer Success Manager or similar role.Experience with web software products.Nice-to-have skills: Knowledge of technical analysis.Understanding of financial markets.Life in Devexperts We will only achieve our mission if we live our culture. We start with becoming learners in all things—having a growth mindset. Then we apply that mindset to learning about our customers, being diverse and inclusive, working together as one, and—ultimately—making a difference in the world.
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