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Entre para salvar Customer Success Manager na Unreal Staffing, Inc.
About The Job
Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text reply - no fuss, no hassle. That's what we're all about.
About The Job
Hey there! We're a dynamic startup on a mission to transform the way people shop. With backing from top-tier investors like Y Combinator, Coatue, Khosla Ventures, and even Muse's lead singer, Matt Bellamy, we're poised to revolutionize the retail experience. Our innovative approach? Text to Buy. Imagine purchasing anything with a simple text reply - no fuss, no hassle. That's what we're all about.
We're currently seeking a Customer Success Specialist to join our team. If you're passionate about simplifying payments and delivering exceptional customer experiences, you've come to the right place.
Your Mission:
Dive deep into understanding our customers' needs and help them achieve their business objectivesBecome an expert in our product and guide customers to maximize its valueCollaborate with the Head of Customer Success and our CEO to establish goals and KPIsDevelop compelling campaigns and strategies that drive revenue for our customersProactively engage with customers to prevent churn and identify opportunities for growthIdentify and capitalize on opportunities to expand customer usage of our platform
Requirements
You're the One if:
You have 1-2 years of experience in sales, digital marketing, customer success, or consulting, with a preference for startup experienceYou excel at organization, attention to detail, and execution, even in chaotic environmentsBonus points if you have familiarity with JSON or demonstrate a quick aptitude for learning technical conceptsYou're adept at working autonomously, taking initiative, and making sound decisionsYou're passionate about helping small and medium-sized businesses solve their challenges through attentive listening and problem-solving
Benefits
Competitive salary based on experience and performance. (Salary Range: €71,200 to €97,900 per year)Stock options in a fast-growing startupComprehensive health, dental, and vision insurance plansFlexible work hours and the option for remote workGenerous vacation and paid time off policyOpportunities for career growth and professional developmentDynamic and inclusive company culture with regular team events and activities
Ready to join us in simplifying payments and shaping the future of retail, one text at a time? Apply now and let's make a difference together!
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