Company DescriptionWe are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.Job DescriptionBe the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action.Deliver added value services through our offerings to increase product value and adoption.Identify and drive new sales opportunities (up/cross-sell through CSM qualified leads) in cooperation with your colleagues in sales.Serve as the primary contact in the customer success organization to drive solutions for the customer that result in better risk management and retention.Create and manage a customer success plan alongside the account manager and customer that delivers on their key programmatic milestones (The "why" behind their investment/engagement).Be able to develop and provide virtual/in-person (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management with your customer team(s).Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.).QualificationsPassion for Customer Relationships: Must have a passion and ability to build strong customer relationships that result in maintaining the book of business ARR (Retention), expanding the customer footprint within Unit4 (CSMQLs), understanding customer goals and objectives, and effectively tracking realized value (success planning).This individual should be adaptable, curious, seek ownership and accountability, and work collaboratively across a wide range of internal and external stakeholders.Dutch speaking - working remote on the Netherlands and Flemish market.Excellent communication and relationship management skills and fluent in Dutch and English (verbal and written).Accountable for churn management and retention motions across the region laddering to global business.Responsible for oversight and utilization as it relates to the Success4U program.Clear communicator with professional presence with empathy and enthusiasm.Ability to lead through influence and trust.Previous experience in a similar customer centric role generating cloud software customer value.Technically literate and familiar with customer engagement technologies, best practices and trends.Previous experience working within ERP, HCM and/or financial planning software industries is a plus.Availability to travel as necessary (up to 20%).Additional InformationJoin Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We're a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.At Unit4, we offer:a culture built on trust - giving you the freedom and autonomy to be successful,Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being,talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
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