.Customer Success Manager - DACH Location: Berlin, Lisbon Team: Customer Experience Guten Tag! Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. And that's what we're here to do. But we need your help. We, at Pleo, are looking for hands-on customer experience professionals to join our German team in our amazing office at our Lisbon office, to work closely with our mid-market customers. We are looking for the right talent for the role with solid experience! Proven experience in a consultative customer facing role (management consulting, account management, customer success management, etc.) as required, as well as experience in an enterprise software or SaaS organisation. Fluency in German and English languages. Your responsibilities will be to: Owning the adoption journey of your customer portfolio (after the onboarding phase). Being the customer's trusted product advisor and business consultant - advising them on how to create their ideal processes with the tool to optimise their value-add. Working closely with sales, securing a smooth renewal and upselling process. Collaborate across teams with different internal stakeholders such as product management, services & solutions, marketing, customer support, etc. to improve the entire customer experience. Cultivating key customers to become advocates of Pleo and the Fintech community. Manage day-to-day operations and long-term business relationships with our customers. Do everything in your power to prevent customers from leaving Pleo through measuring health scores, and product/feature adoption - and acting proactively on those. Show me the benefits! Your own Pleo card (no more out-of-pocket spending!). Private health insurance to ensure you're fit in body and mind to do your best work. We offer 25 days of holiday + your public holidays. We offer fully remote working. Option to purchase 5 additional days of holiday through a salary sacrifice. Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care. Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously. Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work. All of us have a stake in Pleo's success - ask us about our equity grant scheme. About your application: Please submit your application in English; it's our company language so you'll be speaking lots of it if you join. We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! We're on a mission to make everyone feel valued at work. That's only achievable if our team reflects the diversity of the world around us
