Cash is old school. Out of pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun.And that's what we're here to do. But we need your help.We, at Pleo, are looking for hands-on customer experience professionals to join our German team in our amazing Lisbon office to work closely with our mid-market customers.We are looking for the right talent for the role with solid experience!Proven experience in a consultative customer-facing role (management consulting, account management, customer success management, etc.) as required, as well as experience in an enterprise software or SaaS organisation.If you can recognise this, then you are the one we are looking for!You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious.You have the ability to see scenarios, and what the right decision is. When you discuss plans, you are usually one step ahead.You truly enjoy helping others move and improve. You love helping your customers scale and grow.You love goals and objectives. You don't always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them.You love a fast-paced and dynamic environment, where you have different kinds of tasks - from customer calls to meetings with our product team.You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.You are empathic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathic way and touch people's emotions.You are the person who always wants to improve - everything. It can always be optimised, and done just a little bit better - every time.Your responsibilities will be to:Owning the adoption journey of your customer portfolio (after the onboarding phase)Being the customer's trusted product advisor and business consultant - advising them on how to create their ideal processes with the tool to optimise their value-addWorking closely with sales, securing a smooth renewal and upselling processCollaborate across teams with different internal stakeholders such as product management, services & solutions, marketing, customer support, etc. to improve the entire customer experienceCultivating key customers to become advocates of Pleo and the Fintech communityManage day-to-day operations and long-term business relationships with our customersDo everything in your power to prevent customers from leaving Pleo through measuring health scores, and product/ feature adoption - and acting proactively on those.Show me the benefits!Your own Pleo card (no more out-of-pocket spending!)Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other marketsPrivate health insurance to ensure you're fit in body and mind to do your best workWe offer 25 days of holiday + your public holidaysWe offer fully remote workingOption to purchase 5 additional days of holiday through a salary sacrificeWellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-careWe're trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so farAccess to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuouslyPaid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to workAll of us have a stake in Pleo's success - ask us about our equity grant schemeAbout your applicationPlease submit your application in English; it's our company language so you'll be speaking lots of it if you joinWe treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there!We're on a mission to make everyone feel valued at work. We embrace and encourage people from all backgrounds to apply.We're looking for new friends, gifted minds, team players, restless talents and passionate problem solvers.
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