Your responsibilitiesJoin Celus as a Customer Success - Engineer! We're looking for a motivated and technically proficient Customer Success Engineer (F/M/D) to join our dynamic team in Porto. In this role, you will serve as a technical expert for our customers, advocating our CELUS Design Platform. Your insights and expertise will be crucial in driving forward product development and ensuring customer satisfaction.
Working closely with customers to understand their requirements, helping to align our product to the customer's use cases and needsCollaborate on creating compelling demos of the capabilities of our softwareProvide feedback to the CELUS product team to strengthen the features and value of our productEnsuring that the company's product can deliver on the customer's requirementsDevelop and deliver customer onboarding programs, including training sessions and workshops, to ensure successful product adoption and user satisfactionCreate and maintain knowledge-based content such as tutorials, FAQs, and documentation to support customers and enhance their user experienceYour profileDegree in Electrical Engineering field or similarAt least 2 - 4 years of previous experience with technical products in the electronics industryPrevious experience in Customer Success rolesExpert in hardware engineering processesExperience with CAD tools for electronics engineering (e.g. Siemens PADS, Altium Designer, KiCad)Good analytical skills on electronic schematics and boardsGood communication, presentation, and collaboration skillsA passion for engaging customers doing demos, technical workshops, seminars, presentationsAgile-mindset and solution driven way of thinkingFluent written and spoken English
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