Customer Success Engineer (Access & Networks) MAIA, Portugal
About Nonius
Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime, and other Sport and Leisure facilities.
Job Description
We are seeking a Customer Success Engineer (Access & Networks) to be part of the team responsible for the productization and support of our Cloud and AccessGateways that deliver Internet, Video, and Voice to our clients worldwide. This position is based in the city of Maia in Portugal.
Key Responsibilities and Objectives Assist sales team with the setup of demos and Proof of Concepts (PoCs).
Assist customers in the initial setup and configuration of their network solutions, ensuring smooth deployment and integration.
Support the onboarding of new clients.
Provide technical support and guidance to customers, ensuring their network systems are operating efficiently.
Support queries on product-specific issues on installation & ongoing.
Bug catching & testing new features for the developers.
Update training materials & documentation for colleagues.
Collect and report issues to Product Manager.
Daily communication and relationship with customers to engage and guide them.
Handle product support calls and email inquiries promptly and professionally.
Work closely with sales, product development, and support teams to ensure customer needs are met.
Must Have Degree in Informatics, Electronics, or equivalent working experience.
Cisco and/or other Networks vendors certifications.
Knowledge of multi-service network architectures to support IPTV, VoIP, Wi-Fi.
Ability to install and configure networking equipment.
Familiarity with network protocols and technologies, such as TCP/IP, DNS, DHCP, VLAN, VPN, and QoS.
Ability to diagnose and resolve network-related issues.
Experience with network security and firewall configurations.
Knowledge of the Linux command line.
Experience with Scripting Languages (e.g. bash).
Fluent in English (spoken and written).
Empathy towards helping customers and ability to manage customer expectations.
Creative, resourceful, detail-oriented, and highly organized.
Nice to Have Experience with customer service.
Previous experience in similar positions.
What's great in the job? Great team of smart people, in a friendly and open culture.
Real responsibilities and autonomy.
Expand your knowledge of various countries and regions.
Great career opportunity in a fast-evolving Technology company.
Contribute to the greater experience of millions of Travellers around the World!
A full-time position with an attractive salary package.
Trainings 5 days/year, including.
Health Insurance Health insurance provided.
Eat & Drink Office with staff kitchen with free beverages (coffee, tea, etc.).
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