.Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities. Job Description We are seeking a Customer Success | Area Manager to be part of our Cloudscreens business unit. You will be responsible to manage the day-to-day tasks of the Customer Success Team. This position is based in the city of Maia in Portugal. Key Responsibilities and Objectives Develop and manage customer satisfaction, relationships and communications; Manage and supervise team internal communications with other units and departments; Manage team backlog workload and assign new tasks; Supervise clients' open incidents and manage task priorities; Ensure unit guidelines are followed by team members; Validate daily team tasks time track and suggest optimizations; Validate content tasks on detail, coherence and customer engagement; Explore new opportunities to upsell and/or cross-sell to customers; Content creation, update and management tasks to help the team; Stay up-to-date with product updates; Manage and support the Director on crisis situations. Customer Success Skills Assist sales teams in configuring demos and Proof of Concepts (PoCs); Facilitate the onboarding process for new clients on our TV, Cast and Signage platforms; Address product-specific installation and ongoing issues through responsive support; Contribute toquality assurance by identifying bugs and testing new features for developers; Maintain and update training materials and documentation for internal use. Must Have Degree in Management, IT management or similar; Fluent in English (spoken and written); Excellent problem-solving skills and critical thinking; Excitement toemerge in the technological world, customer success and sales operations; Ability to work under pressure to achieve goals in a reactive environment; Ability to learn and understand technical products and platforms; Empathy towards helping customers and ability to manage customer expectations; Creative, resourceful, detail-oriented and highly organized. Nice to Have Fluent in French (spoken and written); Fluent in other languages (spoken and written); Working experience in a similar role; Working experience in a Technology company; Experience inHospitality; Strong analytical skills