Customer Solutions Manager

Senior HR Advisor | VP People | Head of Global HR I Organizational consultant I Coacher As a Customer Solutions Manager, you will work to ensure that our customers have a positive experience with the company's products and services. You will work with a wide range of stakeholders to ensure that everything goes according to plan. As a Customer Solutions Manager you will be responsible for developing all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all relevant departments. You will get the unique opportunity to gain experience in working with an agile team, understanding enterprise problems and goals, analyzing needs and solutions, driving change, and facilitating stakeholder collaboration.
Build and maintain the full implementation concept and methodology, define (and re-define) the standards, to drive the optimum business impact for Atriis and its customers; Act as a project manager, planning and overseeing each project within Atriis, from the initial idea through to completion. Own , and/or partially own in the role as subject matter expert, the end-to end project, coordinating between the client, internal stakeholders (Customer Success Manager, Sales Manager, Product, Support) and 3rd party suppliers. Manage client expectations (during implementation); Support Customer Business Analysis. Identify and analyze business needs; translate into Atriis setup scenario; scope, and prioritize Ensure client site settings are tested on a regular basis prior to go-live by running user-acceptance test (UAT) Provide Training Sessions: Minimum 4 years travel industry experience. Deep knowledge of corporate travel agency processes and operational standards. Global GDS industry including competitive environment and business landscape. Experience with administrating and implementing online booking tools is a BIG plus. Selling large net contract value engagements in travel & related technology solutions.