Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia's leading tech companies.
Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to French-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues. They seek someone passionate about helping others and making a positive impact.
Your responsibilities and impact working as a Customer Solutions Expert will be:
Responding to customer inquiries via live chat and phone in a friendly and efficient manner
Collaborating with product management and engineering teams to stay up-to-date on the latest features
Troubleshooting customer issues and providing suitable solutions
Helping turn both new and existing customers into loyal users
Skills, experiences and interests you need to succeed in this role:
Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
At least one year of experience in a customer-facing role
Excellent interpersonal and communication skills
Ability to multitask and manage several customer conversations simultaneously
Basic knowledge of sales processes (e.g., lead tracking, reporting)
Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
What's in it for you?
A value-driven, people-first company culture
A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
A hardworking team that knows how to have fun while getting things done
Freedom to share ideas and execute them with the full support of the team
Flexible working hours with hybrid flexibility for a balanced professional and personal life
Numerous opportunities for personal and professional growth with internal and external training
A salary of 18K base yearly (paid throughout 14 months), excluding a monthly bonus of up to 13%, a daily meal voucher (around 8 euros per working day), a shift allowance of 15%, and 1500 euros a year for transportation, technology, health or child care, etc.
Our client is an equal-opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.
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