Customer Service & Technical Support For Social Media - German Speaker

Customer Service & Technical Support for Social Media - German speakerAre you looking for a job as a Customer Service & Technical Support for Social Media? Join our team!In this role, you will provide customer service and technical support for hardware products and services. You will be responsible for repairing some basic product issues using diagnostic tools. The services will be provided via email, online chat, telephone, and specified social media platforms in response to contacts from users, including customers and partners.What you'll do:Identify, research, and review product issues to determine the best solution/troubleshooting;Repair basic product issues;Use diagnostic tools;Advise on workarounds and best practices to be implemented;Contribute actively to increase product insight and knowledge base content;Follow protocol and adhere to guidelines;Achieve and maintain fully satisfactory performance.What you'll need:Fluent level of written and verbal communication skills in German;Good level of written and verbal communication skills in English (minimum B2);Customer-oriented with strong decision-making skills;Excellent communication and good argumentation skills;Ability to solve technical issues creatively;Ability to build and maintain positive relationships with customers;Basic knowledge of Windows and MS Office.Join our client, one of the world's leading companies in the field of Social Media, and be part of its team.Teleperformance Portugal is one of the 25 best companies to work for in Europe, recognized by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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