Customer Service & Technical Support for Social Media – Italian speakerYou will be part of a team, providing customer service and technical support for hardware products and services. You will be responsible for repairing some basic product issues using diagnostic tools. The services will be provided via email, online chat, telephone and specified social-media platforms, in response to contacts from users including customers and partners.
Our ClientOur client is a Social Media brand.
What you'll doAbility to identify, research and review product issues to determine the best solution/ troubleshooting;Repair basic product issues;Use diagnostic tools;Advise on workarounds and best practices to be implemented;Contribute in an active way to increase product insight and knowledge base content;Follow protocol and adhere to guidelines;Achieve and maintain fully satisfactory performance.What you'll needFluent level of written and verbal communication skills in Italian;Good level of written and verbal communication skills in English (minimum B2);Customer oriented with strong decision-making skills;Excellent communication and good argumentation skills;Ability to solve technical issues in a creative way;Ability to build and maintain positive relationships with customers;Basic knowledge of Windows and MS Office.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
Apply nowBecome a member of a worldwide team
Upload CV
Please read and acknowledge our Privacy Policy, defining the usage and protection of your personal data, processed only for recruitment processes for Teleperformance Portugal.
#J-18808-Ljbffr