Customer Service Team Leader - German

Lead a team of customer service representatives to deliver high-quality service to global customers;
Manage the order process for all key accounts, including updates with customers, forecasting and managing internal contacts;
Monitor and analyse key performance indicators to drive continuous improvement;
Manage escalated customer complaints and resolve them satisfactorily;
Implement customer service protocols and procedures to ensure consistent service delivery;
Coordinate with other departments to ensure seamless customer experiences;
Undertake regular training and development sessions for the team;
Contribute to the development of customer service strategies and initiatives;
Ensure compliance with regulatory standards and company policies.
Ideal Profile 3 years of team leading or 5 years in relevant operations expertise;
Strong leadership skills and the ability to motivate a team;
Excellent communication and interpersonal skills;
Bilingual English and German, a minimum C1 level is required;
A customer-focused approach and a strong desire to achieve customer satisfaction.
Additional Information Hybrid working;
A supportive and collaborative work culture;
Opportunities for continuous professional development and career progression.

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