Customer Service Team Leader - German

Hybrid workingBe part of a growing team worldwideSobre o nosso clienteMultinational CompanyDescriçãoLead a team of customer service representatives to deliver high-quality service to global customers;Manage the order process for all key accounts, including updates with customers, forecasting and managing internal contacts;Monitor and analyse key performance indicators to drive continuous improvement;Manage escalated customer complaints and resolve them satisfactorily;Implement customer service protocols and procedures to ensure consistent service delivery;Coordinate with other departments to ensure seamless customer experiences;Undertake regular training and development sessions for the team;Contribute to the development of customer service strategies and initiatives;Ensure compliance with regulatory standards and company policies.Perfil ideal3 years of team leading or 5 years in relevant operations expertise;Strong leadership skills and the ability to motivate a team;Excellent communication and interpersonal skills;Bilingual English and German, a minimum C1 level is required;A customer-focused approach and a strong desire to achieve customer satisfaction.VantagensHybrid working;A supportive and collaborative work culture;Opportunities for continuous professional development and career progression.
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