Customer Service Team Leader - German

Hybrid workingBe part of a growing team worldwideSobre o nosso clienteMultinational CompanyDescriçãoLead a team of customer service representatives to deliver high-quality service to global customers; Manage the order processfor all key accounts, including updates with customers, forecasting and managing internal contacts; Monitor and analyse key performance indicators to drive continuous improvement; Manage escalated customer complaints and resolve them satisfactorily; Implement customer service protocols and procedures to ensure consistent service delivery; Coordinate with other departments to ensure seamless customer experiences; Undertake regular training and development sessions for the team; Contribute to the development of customer service strategies and initiatives; Ensure compliance with regulatory standards and company policies.Perfil ideal3 years of team leading or 5 years in relevant operations expertise; Strong leadership skillsand the ability to motivate a team; Excellent communication and interpersonal skills; Bilingual English and German, a minimum C1 level is required; A customer-focused approach and a strong desire to achieve customer satisfaction.VantagensHybrid working; A supportive and collaborative work culture; Opportunities for continuous professional development and career progression.#J-18808-Ljbffr