Position Overview Are you passionate about delivering outstanding customer service and fluent in French?
Join our growing team at Combined Services App in Braga and become a part of an innovative project where your role directly impacts our customers experience!
In this Customer Service Specialist position, you will assist users with inquiries and issues, maintaining the highest level of empathy and professionalism.
Work alongside a dedicated, multilingual team and be part of a vibrant, supportive environment.
Schedule Monday to Friday: 07:00 - 19:00 (Rotational shifts) Saturday: 08:00 - 15:00 Days Off: 2 days per week (Sunday + 1 rotational day) Work Model Hybrid: 2 days in-office per week for enhanced collaboration and team synergy.
Compensation and Benefits Monthly Salary: 830 EUR gross (paid over 14 months) = 11,620 EUR annually Meal Allowance: 7.23 EUR net per day = 1,908.72 EUR annually Role Complement: 20 EUR /month = 240 EUR annually Transport Allowance: 20 EUR /month = 240 EUR annually Performance Bonus: 140/month = 1,680 EUR annually Annual Gross Income Potential: 14,008.72 EUR plus Performance Bonus of 1,680 EUR Health Insurance: Provided from Day 1 (at no cost after 6 months) Responsibilities Engage with French-speaking customers via phone, email, and chat to resolve inquiries Deliver empathetic, effective solutions for customer issues and maintain high satisfaction Collaborate with the team to meet customer service goals and ensure smooth operations Document client interactions and update systems accurately Qualifications Language Skills: Native French speaker with impeccable communication Experience: Prior experience in call centers or customer service preferred Skills: Proficiency in communication tools, strong problem-solving abilities, and attention to detail Technical: Familiarity with customer support software The Hiring Process Application Review Language Assessment 1-2 Interviews in French with the client to assess fit Application Deadline: 27 November 2024 Seize this chance to thrive in a competitive, supportive environment while developing your career.
Apply today and make a real difference!