Are you passionate about helping others and fluent in French?
We're offering an exciting opportunity to join a dynamic telecommunications project in Porto.
This role is perfect for individuals who thrive in a fast-paced environment and are eager to grow their career in customer service.
Role Summary: As a French Customer Service Representative, you will be the first point of contact for customers, addressing their needs across various areas such as subscriptions, billing, and technical issues.
Your goal will be to ensure that every customer interaction is smooth, positive, and leaves them with a solution.
Primary Responsibilities: Customer Interaction: Handle customer inquiries via phone, providing clear and efficient support on a range of topics.
Problem Resolution: Identify and solve issues related to subscriptions, billing, and technical challenges, delivering personalized and effective solutions.
Cultural Fit: Embrace and promote the company's values, contributing to a positive and collaborative team environment.
What You'll Need: Language Skills: Native-level French or C2 proficiency is required.
Experience: No prior experience is needed; we're looking for individuals who are eager to learn and deliver outstanding customer service.
Legal Requirements: Must possess a valid EU ID or residence card.
Job Specifics: Location: This position is based in our office in Porto and requires on-site presence.
Working Hours: Rotating shifts from Monday to Saturday, with hours between 7 am and 7 pm.
Start Date: We are seeking candidates who can start in September.
Why Join Us?
Become part of a leading telecommunications company that's committed to delivering excellent customer service.
You'll receive comprehensive training, enjoy a range of benefits, and have the opportunity to grow within a supportive and forward-thinking environment.
If you're ready to take your career to the next level and make a difference in customers' lives, apply today and join our team in Porto!