Experience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.What you will do in this roleTake incoming customer and boutique calls and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Ensure contractual SLA is maintained.Your qualificationsProficient or bilingual level of Portuguese, and advanced level of English.Minimum of 1-year relevant experience in fashion retail or retail.Knowledge of sales techniques (up-/cross-selling, objection handling, etc).Customer driven, motivated to work in sales, opportunistic in creating sales leads.Effective qualification skills to ensure a comprehensive understanding of customer needs.Exceptional customer-facing and customer-care skills.Working knowledge of IT platforms, equipment, and applications: Windows/MS Office.What's in it for youIn this role, we offer benefits that help support your unique lifestyle:Full-time 39 hours/week temporary contract: rotative Monday to Saturday 8:00 - 19:00.Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus.Central location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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