Experience the power of a game-changing career
Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On Site), you will be part of our team of game-changers who are powering the brands of the future in tech.
What you will do in this role
As a Customer Service Sales Representative on our team, you will:
Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
Fast and effective reply to inbound queries
Make outbound calls when necessary to solve issues with customers and different internal business units
Create quote and follow up with cross selling / up selling and a proactive and service attitude
Ensuring personal knowledge of the Store portfolio and Post sales process are maintained
Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.
Your qualifications
Concentrix is a great match if you:
Are bilingual or proficient in Italian and fluent in English
Have a minimum of 1 year relevant experience
Have strong communication skills
Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
Are customer driven and motivated to work in sales
Are achievement and target oriented
Have IT knowledge and technical understanding
Have strong personal interest & curiosity in IT products and applications
Have real capability to listen to customers
Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Have exceptional customer facing and customer care skills
What's in it for you
In this role, we offer benefits that help support your unique lifestyle:
Full time 39 hours/week permanent contract: Monday to Friday: 9h to 18h
Salary 19.000 euros gross/year + up to 2.000 euros gross/year in bonus
Great office location in Barcelona
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
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