Experience the power of a game-changing career
Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On-site) , you will be part of our team of game-changers who are powering the brands of the future in tech.
What you will do in this role
Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
Handle outbound calls when necessary to solve issues with customers and different internal business units
Quote creation and follow up with cross selling / up selling and a proactive service attitude
Ensure personal knowledge of the Store portfolio and Post sales process is maintained
Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations
Your qualifications
Proficient or bilingual level of Dutch & English & French
Minimum 1-year relevant experience
Strong communication, customer-facing and customer care skills
Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
Achievement and target oriented, customer driven and motivated to work in sales
IT knowledge and technical understanding
Real capability to listen to customers
Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
What's in it for you
Full Time 39 hours/week, indefinite contract: Monday to Friday, from 9:00- 18:00
Salary: 20.000 euros gross/year and up to 2000 euros gross/year
Great office location in Barcelona
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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