Customer Service Representative (Youtube) - French Language - Lisbon

HireOn Ltd Recruitment is working with a leading multinational technology BPO business. Together we're looking for a French-speaking Customer Support Agent for their office in Lisbon. The employee would join a team that works with social media management of a major video streaming platform.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: 19 000 - 20500 euro gross/yearDUTIES AND RESPONSIBILITIES:Communicate with customers using various channels (telephone, email and chat)Ensure customer satisfaction and provide professional customer supportHandle customer complaints, provide appropriate solutions and alternatives within the time limits and followIdentify the issue the client is facing, troubleshoot and provide the solutionAble to identify when the issue should be re-assigned to another department or more senior representativeCollaborate with other specialists to solve or properly close help ticketsDocument each action taken and categorize cases and possible bugs, so that our engineering team can address themMaintain and update all job-related administrative formsREQUIREMENTS:Native/fluent in French, both oral and written. Fluent in English (at least B2 level)Professional experience with Customer Service, Public Relations or Social MediaPossess excellent writing and verbal communication skills to simplify technical language for non-technical users Resourceful and stress resilient personality that can adapt and remain calm in all situationsAbility to meet tight deadlines with minimum supervision and in timely mannerAbility to work independently, while being team player at the same timeBENEFITS:Excellent remuneration package based on experience, skills and performanceLife InsuranceFamily Plan (Spouse/legal partner and children)2 month training agreement + 1 year full-time contracts with 30 days probationBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialMeal allowancePrivate health insuranceYearly performance bonusRelocation allowance and assistanceJob Type: Full-timePay: 19,000.00€ - 20,500.00€ per year#J-18808-Ljbffr