Customer Service Representative With German

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.
Location: Porto, Portugal
Work model: On-site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:

Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
Ability to take stressful situations well

OFFER:

A relocation support
Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
2 weeks of training + 1 week of nesting (100% on site)
A dynamic and creative team with positive and friendly atmosphere
Food vouchers
Guidance and tools to reach your full potential


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