Customer Service Representative - Temporary About the Role We're looking for a temporary replacement in the Customer Service team in Portugal, to support the team in the order to billing process.
We look for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
What You Will Do Process orders, deliveries, invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant systems according to defined processes and standards. Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. Deal with special and/or more complex enquiries from customers. Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve (more complex) customer complaints. Ensure the satisfaction of external customers and internal stakeholders through the correct processing of orders, invoices, service complaints, and inquiries. Who You Are Communication and organization skills. Experience with SAP. Fluent in Portuguese (native) and English; Spanish is a plus. Customer-oriented. Team spirit. Problem solver. Adequate data maintenance. What We Can Offer You Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow, and challenged to generate business results in a collaborative and open atmosphere.
Application End Date: 20 Oct 2024
Job Requisition ID: Essity246858
About Us Essity is a globally leading hygiene and health company, breaking barriers to well-being. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands care for the well-being of 1 billion people in 150 countries every day.
Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do.
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