Customer Service Representative (Swedish-speaking) - Smart EnergyExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Service Representative in Portugal (remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Customer Service Representative, you will:Answer and handle cases and errands from the main channels such as phone, chat, and mail.Handle questions from B2C customers.Resolve product or service problems by clarifying the customer's complaints.Provide accurate, valid, and complete information by using the right methods/tools.Concentrix is a great match if you:Have a high level of Swedish (written and oral) and fluency in English (B2)Have excellent communication skills coupled with empathy and team spirit.Have previous experience in Customer ServiceHave a taste for new technologiesWhat's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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