Customer Service Representative (Spanish-Speaking) - Pos System Solutions

Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Our client specializes in mobile payments and supporting small and medium businesses.
What you will do in this role

Assist viewers through phone and/or chat regarding their inquiries in Italian
Provide technical support and troubleshooting for hardware (e.g., card readers) and software issues.
Guide customers through the setup and usage of mPOS systems.
Provide accurate and real-time answers to viewers' inquiries and contribute to creating brand engagement for our clients.

Your qualifications

Have a high level of Spanish (written and oral) and fluent in English (B2)
Have familiarity/aptitude with smart electronic devices
Have proficient PC skills
Have excellent communication skills (ability to communicate technical issues in non-technical terms)
Have the ability to operate in high-pressure situations

What's in it for you

Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
Competitive salary and performance bonus
Central location in Porto, Portugal
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the project you'll be working on
Career development programs, specialized courses, and language classes

Eligibility to work
In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Language:

Spanish and English (Required)

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