Experience the power of a game-changing career
Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-Site) , you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
What you will do in this role
As a Customer Representative on our team, you will:
Take incoming contacts (via telephone and email) and solve users' demands.
Log call details onto call management systems and provide response and resolution within SLA.
Maintain service and product knowledge and expertise associated with applications specific to individual clients.
Understand the customer profile and maintain appropriate communication in relation to it.
Ensure contractual SLA is maintained.
Act as a Brand Ambassador for the company and their products.
Your qualifications
Concentrix is a great match if you:
Are proficient or bilingual in Spanish and advanced in English.
Have a good disposition to work in a customer service environment, as well as teamwork skills.
Possess customer care skills - ability to listen to and understand the customers' needs.
Have the ability to take ownership of, and progress calls to resolution or to escalate calls to resolution.
Show initiative and availability to receive training and adaptation skills.
Have proven expertise in client services regarding fashion or boutique experience.
Have an interest and passion for fashion, as well as knowledge of the latest fashion trends.
Have proven expertise in E-commerce client service (after purchase).
Possess knowledge of emotional intelligence that allows the agent to identify a customer's problem and solve it in an empathetic way.
Have proven expertise in Payment Method platforms.
Possess knowledge in CRM software.
What's in it for you
In this role, we offer benefits that help you support your unique lifestyle:
Full-time 39 hours/week Temporary contract: Mon-Fri 9-17H Sundays alternated.
Salary 18.400 euros gross/year + up to 1.200 euros gross/year in bonus.
Central location in Barcelona.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs and specialized courses.
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
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