Job Title: Customer Service Representative (Spanish-speaking) - Hotel Reservations
Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding the client's product or services.
What you will do in this role Assist customers with their last-minute bookings mainly through live chat.Use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia.Provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way.Handle inquiries and provide timely responses and manage requests.Ensure that the degree of satisfaction meets the customer and company needs.Contribute to creating brand engagement for our client.Your qualifications Have a high level of Spanish and English (B2).Have excellent writing and communication skills coupled with empathy and team spirit.Love to identify the customers' needs and propose fast solutions.Are proactive, results-driven, self-motivated, and a great team player.Have availability to work night shifts.What's in it for you Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Remote work in Portugal.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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