Customer Service Representative (Spanish-speaking) - Hotel ReservationsExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Advisor in Portugal (Remote) you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role Assist customers with their last-minute bookings mainly through live chatUse your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and AustraliaProvide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic wayHandle inquiries and provide timely responses and manage requestsEnsure that the degree of satisfaction meets the customer and company needsContribute to creating brand engagement for our clientConcentrix is a great match if you: Have a high level of Spanish (written and oral) and fluent in English (B2)Have excellent writing and communication skills coupled with empathy and team spiritLove to identify the customers' needs and propose fast solutionsAre proactive, results-driven, self-motivated, and a great team playerHave availability to work night shiftsWhat's in it for you Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusWork from home in PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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